Cancellation & Refund Policy
Emerald Ionian Sea
Our goal is to provide a seamless experience with transparency and flexibility. This policy outlines the terms for cancellations and refunds.
1. Customer Cancellation
- Free cancellation up to 5 days before the scheduled date
- Cancellations within 5 days may be charged up to 100%
- No-show results in full charge
2. Weather Conditions
Safety is our top priority.
In case of unsuitable weather:
- The experience will be rescheduled
or
- A full refund will be issued
The final decision is made by the captain based on safety conditions.
3. Company Cancellation
Emerald Ionian Sea reserves the right to cancel in cases such as:
- Severe weather conditions
- Technical issues
- Safety concerns
In such cases:
- An alternative date will be offered
or
- A full refund will be issued
4. Booking Modifications
- Changes are subject to availability
- Early notice is recommended
5. Refund Policy
- Refunds are processed via the original payment method
- Processing time may vary depending on the provider
6. Force Majeure
In cases of force majeure such as:
- Extreme weather
- Travel restrictions
- Unexpected events
Each case will be handled individually to ensure fair resolution.
7. Contact
For cancellations or changes: